Shipping and Returns

Each piece is handcrafted to order and made specifically for you. Please allow 3-5 business days for product to be made before shipment. Please note all pieces are hand made and shipped from the Australia.

International Shipping : 

Important Notes  Duties and taxes are NOT included in the total at check out. 

Standard Shipping to US includes tracking and generally takes 3 weeks. Express Shipping generally takes 2 weeks or less but again, this is an estimate. 

Standard Shipping to other Countries varies but all parcels include tracking. 

Our prices are not inclusive of any taxation or customs charges you may be liable for on your packages entry into your country. Please refer to your countries government website for more information.

Please ensure your delivery address is correct and secure: We are not responsible for items not received due to an incorrect or an incomplete shipping address. Items marked undeliverable due to an incorrect shipping address will be reissued if and when they are received back and will incur a re-shipping fee.

All pieces are made by hand with lots of love, care and time! Please allow 3-5 business days for product to be made before shipment. Pieces may appear differently from the items shown online as many of our materials are natural/organic and vary from piece to piece.

Lost Packages : If your package gets lost in transit, we will do everything we possibly can to assist you. We are not responsible for packages once proof of delivery is generated. 

*If you would like to ask for a signature on the package, please include this information under 'Order Notes' at check out.


Due to the unique and often one-of-a-kind nature of our materials, all items  are FINAL SALE.  Due to our made-to-order approach we do not accept returns or exchanges under any circumstances.

Our jewellery is delicate and fragile.  We are happy to repair most manufacturing faults. Please e-mail an image of your damaged jewellry to discuss possible options. If a piece breaks or pearls need to be restrung we are happy to fix it for a small charge on top of the cost shipping. 

Please follow our care guide for long lasting jewellery.

**Manufacturing faults DO NOT include: broken chain; chipped, cracked or broken pearl, shells or gemstones; general wear and tear including items that have been bent out of shape, twisted and snapped, oxidized or on which the plating is fading.